A wonderful company to deal with. I had to make an exchange, and it was completed quickly and professionally. I will recommend Rhineland to all my friends. Love my steak knives!
These knives are amazing. Cooking is so much more fun. We purchased the full block and had them laser engraved. Customer service went above and beyond. We are very pleased!
Dear Phil: Martha asked me to send you a big “Thank You” for the beautiful set of knives. She is looking forward to using them!! Best wishes
Hello, I purchased the 2 knife Santoku set from you at the Eugene home show last year. Best money I have spent in a long time. Even my wife loves them. David Campbell Philomath, Oregon
I had the pleasure of purchasing the 8″ Chef’s Knife, Paring Knife, and the Asian Cleaver this weekend at a Home Show in Punta Gorda, FL. I loved the way it felt as I cut some vegetables that were at the display. The felt like an...
Effective Date: December 10, 2014
Invoices are issued for all purchases and are due upon receipt. Full payment of all purchase invoices must be received and processed
by Rhineland Cutlery.ca / Sherrick Holdings Ltd. staff prior to shipment of any product. If a payment is not received or payment method
is declined, no items will be shipped.
Accepted Methods of Payment are: Credit Card (Visa, Master Card, Visa Debt, Discover, and American Express), Cheque/Money
Order. Credit cards will be charged when you place your order.
Cheques/Money Orders can be mailed to:
Sherrick Holdings Ltd.
Box 4143 Sumas Way
Canada V2S 8R1
Shipping costs are the sole responsibility of the purchaser. Shipping rates are determined by the carrier and are based on the weight of
your products and your location. Shipping costs are non-refundable.
Rhineland Cutlery.ca / Sherrick Holdings Ltd ensures that all packages are secured appropriately for method of shipment. If an item
is damaged during shipping, buyer is to make a claim to the shipping company; Rhineland Cutlery.ca / Sherrick Holdings Ltd is not
responsible for damage to contents after items leave their facility.
We typically use regular shipment provided by Canada Post to deliver our orders.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some
orders may not have tracking numbers.
If an item you have purchased is out of stock, it may be shipped to you separately from your original order. You will not be charged any
additional shipping and handling for the second shipment.
If you are not completely satisfied with your purchase, you may return your items for refund within 10 days of your original purchase.
Items must be returned in good condition with no noticeable wear or use, and in their original packaging. All returned items are subject
to review by Rhineland Cutlery.ca / Sherrick Holdings Ltd staff prior to approval to ensure that returned items are able to be restocked.
Once your item has been received, reviewed and deemed to be in good condition, a refund will be issued using the same method of
original payment. No refunds will be issued on items returned after 10 days or on returned items that are damaged, worn, or otherwise
misused. Refunds are typically issued within 14 days of return receipt.
All items are subject to a 30% restocking fee; this amount will be deducted from your refund.
Some items cannot be returned: Note there are no refunds on special orders or engraved items.
Rhineland Cutlery.ca / Sherrick Holdings Ltd reserves the right to deny any and all exchanges of product, except where required by
Rhineland Cutlery products carry a Lifetime Manufacturer’s Warranty for the original purchaser, the warranty is not transferable.
Rhineland Cutlery warranties your cutlery purchase to be free from defects in material and workmanship. Any piece or component
found defective will be repaired or replaced free of charge. This warranty applies to the original purchaser. If you think you have a
defective product that is covered by this warranty, contact 1-800-960-2218 for further instructions.
If you require further information, or have any questions about our Sales Policy, please feel free to contact us:
Sherrick Holdings Ltd.
Box 4143 Sumas Way, Abbotsford, BC Canada V2S 8R1
This document was last updated on March 7, 2017